Sunday, April 14, 2013

Change of mind returns policy has changed

Change of mind returns policies for a number of retail stores has changed, examples include Dick Smith & Bing Lee.

If you look at the details online they now don’t offer a refund if you change your mind on an item you have bought online or in store. It pays to ask about the returns policy if you are thinking of returning a product to the store. You may have a chance if the product is unopened but they don’t have to take it back/ Always read terms & conditions if buying online to check their policies. It could catch you out especially on a store that used to accept returns in the past.

Spoken to Dick Smith in the past & they said this is where they business lost the most amount of money hence after being sold by Woolworths they changed their policy.

Have you had a similar experience at another store?

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